Easy Refund Policy

1. Our Philosophy: Complete Transparency & Fair Dealing

At SK FLOW LTD (Company Registration Number: 17463288, Registered Office: 19 Ardsheal Close, Worthing, BN14 7RP, United Kingdom), client trust, commercial transparency, and professional integrity are foundational to our business model. We recognize that investing in digital services, store management, and marketing requires absolute confidence.

This Easy Refund Policy has been specifically formulated to provide clear, fair, unambiguous, and hassle-free cancellation and refund guarantees in strict compliance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Supply of Goods and Services Act 1982.

2. The 14-Day “No Questions Asked” Cooling-Off Guarantee

• Standard Cooling-Off Period: If you book any digital service, consultation, or marketing package with SK FLOW LTD and subsequently decide to cancel before active project work has officially commenced, you are entitled to a 100% full refund with zero questions asked within 14 calendar days of your initial payment date.
• Zero Penalty Fees: Under this cooling-off period, we impose no administrative deduction fees, no processing penalties, and no cancellation charges whatsoever.
• Express Commencement Waiver: If you explicitly request in writing that we commence urgent project work immediately within the 14-day statutory cancellation window, you acknowledge that you retain the right to cancel, but will only be responsible for the proportionate commercial cost of the actual work completed and verified up to the moment written notice of cancellation is received.

3. Milestone-Based Satisfaction Guarantee (Fixed-Price Deliverables)

For structured fixed-scope engagements (including Shopify Store Setups, Catalog Product Listing Batches, and Creative Marketing Assets), we utilize a structured milestone progression model designed to safeguard your investment:

• Pre-Agreed Deliverable Milestones: Each project is broken down into clearly defined phases (e.g. Phase 1: Architecture & Theme Setup; Phase 2: Catalog Import & Copy; Phase 3: Integration & Final Testing).
• Generous Revision Rounds: Every deliverable milestone includes up to 3 comprehensive rounds of iterative revisions at no extra charge to ensure the finished deliverable satisfies your technical and aesthetic expectations.
• Proportionate Milestone Refund Guarantee: If an initial milestone deliverable fundamentally fails to meet agreed specifications, and our senior specialists are unable to rectify the issue through the 3 revision rounds, the Client may reject the milestone and request a full or partial refund for that specific milestone before sign-off.
• Protection of Handover: Once a milestone is approved and signed off in writing or deployed into your live commercial store, that milestone is considered accepted. Subsequent milestones remain fully protected under this guarantee.

4. Flexible Monthly Retainers (Zero Lock-In Contracts)

We do not believe in trapping clients into punitive long-term retainers. For ongoing monthly management services (including TikTok Growth, YouTube Channel Optimization, Shopify Maintenance, or Ad Management):

• No Long-Term Lock-In: All ongoing management services operate on flexible, rolling 30-day billing agreements.
• Simple 7-Day Written Notice: You may pause, adjust, or cancel your monthly retainer at any time by giving just 7 calendar days written notice prior to your next monthly renewal date.
• Immediate Billing Cessation: Upon receipt of cancellation notice, no future invoices will ever be generated. You will have full access to our services through the end of your prepaid billing period.

5. Simple 3-Step Easy Refund Procedure

We have eliminated red tape. To request a cancellation or refund under this policy, simply follow this 3-step procedure:

6. Fair-Use & Non-Refundable Items

To ensure fair commercial practice for both parties, the following items are strictly non-refundable:

• Direct Media Advertising Spend: Funds paid directly to third-party advertising platforms (Meta Ads, Google Ads, TikTok Ads) are consumed directly by those advertising networks in real-time and cannot be refunded or clawed back by SK FLOW LTD.
• Third-Party Software, Themes & Domain Purchases: Paid third-party Shopify themes, custom app subscriptions, domain registration fees, or external software licenses purchased on your explicit instructions cannot be refunded once acquired from external vendors.
• Signed-Off & Handed-Over Deliverables: Any project milestone that has been formally signed off by the Client, integrated into live operations, or transferred into client custody is non-refundable.

7. Dispute Resolution & Escalation Guarantee

If you are dissatisfied with any aspect of our service or feel a refund request was evaluated incorrectly, you have the right to escalate your case directly to our Managing Director by emailing contact@skflow.co.uk with the subject line “Attn: Executive Escalation”. We guarantee an executive review and formal written resolution within 48 business hours.

8. Statutory Rights Not Affected

Nothing contained within this Easy Refund Policy is intended to limit, exclude, or modify any statutory consumer or business rights that you enjoy under the laws of England and Wales, including your rights under the Consumer Rights Act 2015 and the Supply of Goods and Services Act 1982.

9. Contact Our Dedicated UK Billing Team

For any billing inquiries, cancellation notices, or refund requests, please reach out to:

SK FLOW LTD
Attn: Billing & Client Satisfaction Department
19 Ardsheal Close, Worthing, BN14 7RP, United Kingdom
Official Email: contact@skflow.co.uk
Direct Telephone & WhatsApp: +44 7862 601814